Accomplished IT Director with extensive experience in strategic enterprise planning, project management, IT service delivery, and digital transformation. Proven track record of leading cross-functional teams, managing large-scale technology implementations, and optimizing IT operations in higher education. Skilled in IT governance, compliance, and stakeholder engagement. Seeking an executive leadership role to drive innovation and operational excellence.
Master of Arts, Educational and Global Leadership
Western Michigan University, Kalamazoo, MI
Master of Business Administration, Business Information Systems
Western Michigan University, Kalamazoo, MI
Lead the Project Management Office for IT, aligning enterprise projects with PMI and ITIL standards while managing Microsoft 365 deployment across university infrastructure.
Directed 100+ enterprise IT projects with portfolio oversight, tracking key performance indicators, and return on investment across university systems.
Collaborated with the CIO to create a university-wide IT strategic plan and an inaugural IT governance framework.
Managed the implementation of Salesforce Student Success Hub rollout for the WMU Empowering Futures Program, centralizing advising and launching Student Navigator; improved student service satisfaction from 74% to 94% in year one.
Led Salesforce EDA, Service Cloud, and Experience Cloud implementation using hybrid Agile, consolidating three legacy systems into one platform with a $743K vendor contract and $1.38M in project resources.
Deployed the enterprise IT PPM system, enabling performance tracking, resource management, and reporting for IT governance.
Managed the IT Acquisitions and Compliance Review process to ensure all technology purchases and contracts met security, privacy, accessibility, and legal standards, including ADA, WCAG, DMARC, FERPA, GDPR, HIPAA, and PCI-DSS.
Transitioned university-wide telecommunications services from on-premises Cisco VOIP and analog infrastructure to Webex Calling and OpenText CoreFax eFax services within one year.
Expedited the implementation of two-factor authentication for students to completion within 7 months at a 100% adoption rate at the project deadline.
Negotiated enterprise technology contracts, including Adobe, Cisco, Dell, and Microsoft, to reduce costs and ensure long-term fiscal and budgetary sustainability.
Established an ITIL-based culture and unified CRM-based ITSM system, leading to all 21 IT teams (centralized and distributed) adopting it within five years.
Authored over 10 board-delegated university information technology and security policies
Led enterprise technology migrations and modernization projects, delivering $200K in cost savings while supporting 25,000+ users across university infrastructure.
Managed enterprise technology projects in the Project Management Office (PMO), delivered business analysis for strategic IT decisions, and oversaw IT service management (ITSM) system operations.
Advised on the Salesforce and TargetX rollout for Enrollment Management/Admissions, overseeing integration with other enterprise systems such as Banner, LDAP, PeopleSoft HR, and the Alumni Association's Salesforce platform.
Managed the university migration to Microsoft 365, coordinating scheduling, communications, marketing, and user support for over 25,000 accounts.
Directed the Microsoft Architecture Program of projects, ensuring continual project alignment with governance requests and strategic priorities.
Implemented Microsoft Teams organization-wide across the entire organization, managing user adoption and training rollout.
Worked with 11 decentralized IT departments and central IT to outline requirements, deliverables, and migration steps from Novell to Microsoft Active Directory in under a year, completing the transition ahead of the Novell contract expiration and achieving almost $200,000 in savings.
Facilitated cross-functional business analysis and requirements scoring with over 60 University stakeholders to produce a recommendation for the implementation of Google Apps Workspace, the university's first major cultural shift toward cloud-based collaboration software.
Conducted business analysis and requirements refinement to identify cost-effective ITSM systems, enabling the organization to secure a solution at one-fourth the original price.
Led a 20-person IT project team to deploy computer lab usage and print accounting software in over 15 computer labs/locations.
Led IT project planning and service delivery across the College of Health and Human Services, Unified Clinics, and the Center for Disability Services.
Delivered Bronson School of Nursing simulation suite upgrade through requirements gathering, stakeholder consultation, and vendor collaboration to achieve educational objectives.
Reduced vendor repair costs by 50% through proactive classroom technology support and staff certification programs.
Ensured federal and legal compliance for FERPA, HIPAA, and other regulations through the management of medical, student, and staff file servers and devices.
Streamlined computer workstation and lab management workflows, increasing operational efficiency by 80%.
Managed campus-wide classroom technology audio-visual implementation projects and provided leadership for the Classroom Technology Help Desk.
Managed vendor relationships and quality assurance to upgrade 60 classrooms with unified audio-visual standards, including IP intercoms and remote control capabilities.
Implemented Classroom Technology Help Desk supporting 120+ classrooms, enabling remote instructor assistance through network-connected VoIP intercoms and remote control systems.
Rescued past-due Brown Hall audio-visual implementation, coordinating with contractors to deliver the complete renovation on schedule.
Established a centralized IT support Wiki using Media Wiki with standardized documentation protocols, creating a single source of truth for all support staff.
Managed 2nd-shift IT Help Desk operations and Mobile Help Desk launch, leading organizational development and technology implementations for campus-wide support.
Relocated the IT Help Desk, providing expanded support services including a customer waiting area, walk-in support stations, telephone staff workstations, and supervisor offices.
Led development of automated customer check-in system using university ID integration, streamlining walk-in support workflow, and enabling staff to manage queues from workstations.
Developed and distributed the WMU Webkit CD to residence hall students to provide a wizard-like experience to register their computers on the network and install required anti-virus software and other tools.
Served as primary IT liaison for campus housing, ensuring residence hall and apartment students received effective end-user support and technology adoption assistance.
Project Management Professional (PMP) certification, Project Management Institute (PMI), 2017, Active
Certified Associate in Project Management (CAPM) certification, Project Management Institute (PMI), 2014-2022, replaced by PMP
Agile Hybrid Project Pro, online course, Project Management Institute (PMI), 2022
Academic Leadership Academy, Western Michigan University, 2013/2014 cohort
Information Technology Infrastructure (ITIL) foundations version 3 certification, Axelos through Fruition Partners, 2013 (non-expiring)
Crestron Programming Essentials, training and certificate, Crestron Inc, 2010 (non-expiring)
Crestron Hardware Essentials, training and certificate, Crestron Inc, 2010 (non-expiring)
Salesforce Education Data Architecture (EDA), Service Cloud, Experience Cloud, and StudentSuccess Hub Implementation
Enterprise-wide IT Service Management System (ITSM) implementation via Salesforce based on ITIL framework
Salesforce Milestones PM+ Project Portfolio Management (PPM) Implementation
Salesforce TargetX Enrollment Management and Admissions Project Management advisory support
Microsoft 365 university-wide implementation and migration from legacy email systems
Microsoft Teams university-wide implementation
Cisco Webex Calling university-wide implementation and migration from on-premises TCOM infrastructure
University contract management system implementation (Jaggaer)
Google Apps for Education: university-wide implementation
Project Portfolio Management (PPM), Project Management (Traditional, Hybrid, Agile), and the PMI framework
Program Management
IT Governance and Strategic Planning
IT Service Management (ITSM) & ITIL framework, Business Analysis
Change Management
Business Alignment
Digital Transformation
Compliance (ADA, WCAG, HIPAA, PCI-DSS, FERPA, GDPR)
Stakeholder Management
Contract Management and Negotiation
Risk Management
Budget Management
Service Level Agreements
Key Performance Indicator (KPI) Tracking
Incident and Problem Management
Organizational Development
Executive Communication
Salesforce CRM (EDA, Service Cloud, Experience Cloud)
Microsoft 365, Azure, Entra, Active Directory
PPM Software, Jira
IT Service Management Systems
PeopleSoft HR & Financials
Banner (Student Information Systems)
Authentication & Single Sign-on (SSO)
Identity Management and Information Security
Telecommunications
Network Infrastructure and Architecture
Data Integration and migration
Google Workspace
Qualtrics XM & 365
Visio, Lucid Chart
ManageEngine ServiceDesk Plus
Zendesk Guide & Support
Clifton Strengths: Futuristic – Individualization – Strategic – Relator – Woo
VIA Character Strengths: Creativity – Perspective – Appreciation of Beauty & Excellence – Bravery – Leadership – Teamwork – Prudence – Love of learning – Kindness - Honesty