Experienced information technology and business leader who facilitates organizational transformation through empowering and innovative strategic planning, governance, projects, services, and communications.

Clifton Strengths: Futuristic – Individualization – Strategic – Relator – Woo

VIA Character Strengths: Creativity – Perspective – Appreciation of Beauty & Excellence – Bravery – Leadership – Teamwork – Prudence – Love of learning – Kindness - Honesty

MA – Educational and Global Leadership

April 2020 - Western Michigan University, College of Education and Human Development 

BBA – Computer Information Systems

April 2006 – Western Michigan University, Haworth College of Business

• Project Management Professional (PMP) certification, Project Management Institute (PMI), 2017, Active

• Certified Associate in Project Management (CAPM) certification, Project Management Institute (PMI), 2014-2022, replaced by PMP

• Agile Hybrid Project Pro, online course, Project Management Institute (PMI), 2022

• Academic Leadership Academy, Western Michigan University, 2013/2014 cohort

• Information Technology Infrastructure (ITIL) foundations version 3 certification, Axelos through Fruition Partners, 2013 (non-expiring)

• Crestron Programming Essentials, training and certificate, Crestron Inc, 2010 (non-expiring)

• Crestron Hardware Essentials, training and certificate, Crestron Inc, 2010 (non-expiring)

Director Strategic Project and Service Management

Office of Information Technology, Western Michigan University, Kalamazoo, MI. July 2017-Present                                                                   

• Managed the IT project portfolio and oversaw over 60 projects within the PMO portfolio of projects and programs that impacted all 15 university divisions.

• Managed the implementation of Salesforce EDA (Educational Data Architecture), Service Cloud and Experience Cloud, through a hybrid agile methodology, migrating three legacy systems into a single platform with a combined total of $6 million in project capital and human resources.

• Expedited the two-factor authentication security project for students to a scheduled completion to 7 months with 100% success in student adoption at project deadline. Used agile methodologies to develop user activation and authentication application including user acceptance testing.

• Negotiated the university Microsoft Premier Support Agreement to reduce contract cost by over 50%

• Institutionalized a culture of information technology (IT) service management, resulting in all 10 central IT teams and an additional 11 distributed IT teams adopting a single work order, project and change management system within 5 years.

• Prioritized the planning and development of the University IT marketing and communication function and personnel which lead to increased web, social media, print, and digital media content and campaigns alighted to strategic projects and operational metrics

• Lead the collaborative authoring of over 10 board-delegated data and information technology policies with university stakeholders and subject matter experts

• Authorized the acquisition of over 300 new or renewed technology products through oversight and management of the university technology compliance review process.

Project Manager – Information Technology                                                     

Office of Information Technology, Western Michigan University, Kalamazoo, MI. August 2012-July 2017                      

• Provided program and project management consulting for the Salesforce and TargetX implementation for the Enrollment Management org, and identified and managed integration points between that org, the University Foundation org, and IT-managed enterprise systems including Banner, LDAP and PeopleSoft

• Facilitated cross-functional business analysis and requirements scoring with over 60 University stakeholders to produce a recommendation for the implementation of Google Apps for Education, the university’s 1st major cultural shift toward cloud-based collaboration software.

• Co-managed the university’s migration to the Microsoft 365 platform and lead the scheduling, communications, marketing, and support of all university users and accounts, totaling over 25,000.

• Managed the Microsoft Architecture Program of projects, ensuring continual project alignment to governance requests and strategic priorities.

• Adapted to budget challenges by performing business analysis, requirements refinement and researching alternative IT Service Management (ITSM) systems that resulted in the organization purchasing a suitable solution at 1/4 of the cost.

• Collaborated with 11 distributed IT departments and central IT to define requirements, deliverables, and courses of action to migrate from Novell to Microsoft Active Directory within 1 year, before the Novell contract expired, saving the University nearly $200,000.

• Implemented student computer lab use statistics and print accounting software in over 150 campus computer labs across seven colleges, coordinating the work of a project team over 20 IT staff from central and college IT teams. Total software cost was $51,000

Office Technology Coordinator                                                                           

College of Health and Human Services, Western Michigan University, Kalamazoo, MI.  May 2009-August 2012             

• Transformed the Bronson School of Nursing patient/provider simulation suite through client consultation, business and technical requirements gathering, and collaborative design with contracted audio/visual integration partner to ensure alignment to pedagogical needs.

• Reduced costs associated with vendor repairs through the supported classroom technology and audio-visual equipment and related certification and training.

• Increased operating efficiencies through streamlined computer workstation and lab management workflows and technology.

• Ensured federal and legal compliance for FERPA, HIPPA and other regulations through the management of medical, student and staff file servers and devices.

Classroom Technology Consultant Lead                                                            

Office of Information Technology, Western Michigan University, Kalamazoo, MI.  April 2007-May 2009                            

• Upgraded 60 campus classrooms from various configurations to a single standard, including intercom support and remote-control support integration through management of vendor scope of work and implementation of quality assurance and validation practices.

• Resolved vendor scope of work conflict and expedited completion of audio-visual implementation for the Brown Hall renovation project ensured all work was completed prior to building re-opening deadline.

• Lead the implementation of the 1st Classroom Technology Help Desk, which provided remote support to instructors in over 120 classrooms.

Mobile Help Desk/2nd Shift Help Desk Coordinator                                                                         

Office of Information Technology, Western Michigan University, Kalamazoo, MI. March 2006 – April 2007                       

• Supervised student employees and provided customer service and support training.

• Developed and distributed the WMU Webkit CD to residence hall students to provide easy access to anti-virus software and others required to register for internet access.

• Architected the move to a new office environment for the Help Desk, expanding services and real estate providing additional telephone, walk-in support, supervisor and customer workstations.

• Project Management: Portfolio management, program management, project charter, scope of work, statement of work, stakeholder engagement, requirements gathering, proposal development, budget management and analysis, communications, marketing, human resource management, scope management, change management, work breakdown structure, agile project management, risk management, risk mitigation, cost management, procurement management, earned value management, time management, scheduling, vendor relationship management

• Business Analysis: Business Process Analysis, business workflow design, workflow mapping, process efficiency

• Marketing and Communication: Strategic communications, web development, content management systems (CMS), graphic design

• Organizational Leadership: Strategic planning, organizational development, organizational learning and performance, organizational culture, globalization, Human Resource Development (HRD), group and team dynamics, coaching, governance, shared governance, higher education governance, collaborative decision-making processes, program development, program logic modeling

• Educational Leadership: Adult learning, educational technology, evaluation, measurement, research, academic program evaluation

• Information Technology Leadership: Information Technology Service Management (ITSM), Information Technology Infrastructure Language (ITIL), IT Change Management,

• Enterprise Applications: Data integration, data migration, database management, database administration, enterprise architecture, ERP,

• Platforms: Salesforce, PeopleSoft, Banner, LDAP, Microsoft 365, Microsoft Azure, Microsoft Active Directory, Jaggaer Contract Management, Zoho ManageEngine ServiceDesk Plus, Qualtrics, Crestron audio-visual systems, Zendesk Guide, Zendesk Support