Interactive Resume

Adam Newsted, M.A., PMP, ITIL-F

Experienced information technology and business leader who facilitates organizational transformation through empowering and innovative strategic planning, governance, projects, services, and communications.

Education

Professional Certifications

  • Project Management Professional (PMP)

  • Information Technology Infrastructure Language (ITIL) Foundations v3

  • CompTIA A+ Certification

Experience

Director Strategic Project and Service Management

Office of Information Technology, Western Michigan University, Kalamazoo, MI. July 2017-Present

  • Managed the two-factor authentication (2FA) security project for students, completing implementation in 7 months with 100% success in student participation. Gained support and approval from the Faculty Senate, Provost’s Council, and directors of labor relations to mandate 2FA for all university employees through the development and communication of a charter.

  • Implemented and managed a new university-wide IT Acquisitions Policy, Technology Compliance Review process, and Technology Procurement program in collaboration with the CIO, IT Security, University Purchasing, General Counsel, Internal Audit, Business Services, Research, Accessibility Office, and the IT Community ensuring all acquired technology adheres to policies, is cost-effective, implemented properly, accessible and delivered successfully.

  • Oversaw Adobe and Microsoft site licenses, associated VP unit charge-back models, specialized software delivery mechanisms, and support contract negotiations. Negotiated the university Microsoft Premier Support Agreement to reduce costs by over 50%.

  • Institutionalized a culture of IT service and project management and an ITIL-based framework, resulting in all central IT teams and 14 distributed IT teams adopting a single work order, project, and change management system within 5 years.

  • Prioritized the planning and development of the IT marketing, communication, and user experience (UX) function, resulting in the onboarding of a Marketing/UX Manager and the development of an IT Communications Strategic Plan.

  • Developed the first 2020 IT Annual Report, a reflection of universitywide IT Community efforts.

  • Managed and directed over 50 strategic projects that impacted all 15 university divisions.

Project Manager – Information Technology

Office of Information Technology, Western Michigan University, Kalamazoo, MI. August 2012-July 2017

  • Facilitated cross-functional analysis with over 60 University stakeholders to produce a recommendation for the implementation of Google Apps for Education, the university’s 1st major cultural shift toward cloud-based collaboration software. Presented to the Provost’s Council and Faculty Senate to gain support and approval.

  • Co-managed the university’s migration from Merit’s Zimbra Mail to Microsoft Office 365 for email and lead the scheduling, communications, marketing, and support of over 25,000 user accounts. Presented to the Provost’s Council and Faculty Senate to gain support, approval, and coordinate scheduling and planning.

  • Adapted to budget challenges by researching alternative IT Service Management (ITSM) systems that resulted in the organization purchasing a suitable solution at 1/4 of the cost.

  • Managed the implementation of ITSM work order and project management modules for central IT within one year, including the migration of Help Desk trouble tickets from a legacy system.

  • Collaborated with distributed IT personnel to set goals and develop courses of action to migrate from Novell to Microsoft Active Directory within 1 year, before the Novell contract expired, saving the University nearly $200,000.

Office Technology Coordinator

College of Health and Human Services, Western Michigan University, Kalamazoo, MI. May 2009-August 2012

  • Trained faculty and staff on the use of a new university-wide Merit Mail system

  • Supported faculty in the use of instructional technology, eLearning, multimedia productions, distance education, and other digital resources through personalized one-on-one support.

  • Reduced costs associated with vendor repairs through the supported classroom technology and audio-visual equipment and related certification and training.

  • Increased operating efficiencies through streamlined computer workstation and lab management workflows and technology.

  • Ensured federal and legal compliance for FERPA, HIPPA, ADA, and other regulations through the management of electronic medical records systems, student data, and staff file servers and devices.

Classroom Technology Consultant Lead

Office of Information Technology, Western Michigan University, Kalamazoo, MI. April 2007-May 2009

  • Managed the upgrade of 60 campus classrooms from various configurations to a single standard, including intercom support and remote-control support integration.

  • Supervised and scheduled vendor audio-visual engineers during the Brown Hall renovation project and ensured all remaining work was completed before building re-opening.

  • Lead the design and implementation of the 1st Classroom Technology Help Desk, which provided remote support to instructors in over 120 classrooms.

  • Directly supported and trained faculty in the use of classroom technology. Developing the training materials for all other classroom technology staff.

Mobile Help Desk/2nd Shift Help Desk Coordinator

Office of Information Technology, Western Michigan University, Kalamazoo, MI. March 2006 – April 2007

  • Supported faculty and students in the use of university-wide technology including e-learning, email, ERP systems, accounts and passwords, and personal computing devices.

  • Collaborated with Residence Life/Student Housing as the official support liaison to IT to ensure student technology success and the development of support structures and projects.

  • Presented to all incoming freshmen students during student orientation about IT services.

  • Architected the move to a new, larger office environment for the Help Desk, expanding services and real estate providing additional telephone, walk-in support, supervisor, and customer workstations.

Business and Technical Talents