Help Hub

After years of IT and instructional technology self-help and service catalog resources existing on over twenty disparate and disconnected websites at WMU, my team partnered with WMUx to bring them all together in a single location called Help Hub. Help Hub was developed using a human-centered design thinking approach to ensure a high-quality user experience and a strong level of interconnectivity between related resources and the IT Service Management (ITSM) system. Help Hub serves as not only the single source of self-help information (knowledge baes) but the service catalog front end of the ITSM system for service offerings and incident (trouble ticket) reporting.